Professional, Personable, and Proactive Security for Your Frontline
At FRS Security, we understand that your front-of-house team is the first impression visitors, staff, and clients have of your business. Our Concierge & Customer Security Services combine industry-leading security protocols with exceptional customer service, ensuring a safe, welcoming, and professional environment at all times.
At Frs Security, we know customer service, image, brand, and first impressions are extremely important, and we understand the high level of professionalism needed when representing your establishment. So, you can rest assured that your company is in good hands with us.
Our Concierge & Customer Security Offering
FRS Security provides:
- – Uniformed and highly trained concierge staff
- – Customer service officers with advanced de-escalation and conflict resolution skills
- – Friendly, approachable, and professional presence in lobbies, receptions, and entry points
- – Access control and visitor management
- – Asset and property protection
- – Emergency response and evacuation coordination
- – Incident reporting and risk assessment
- – Real-time attendance and compliance monitoring via our advanced management system
Why Choose FRS Security for Concierge Services?
- – Certified Professionals: All staff are directly employed, fully vetted, and hold relevant security and customer service qualifications—including Private Security Certificates II & III, First Aid, and Working With Children Checks.
- – Tailored Solutions: We adapt our concierge and customer service approach to suit your brand, site requirements, and risk profile.
- – Customer-Centric Approach: Our team is trained to deliver service with respect, empathy, and professionalism, acting as a positive extension of your brand.
- – Advanced Technology: Clients benefit from our real-time attendance, incident reporting, and compliance tracking through our secure client portal.
- – ISO Certified: Triple ISO accreditation (Quality, Environmental, and OH&S) ensures consistent, high-quality service delivery.
Concierge Staff Duties
Our concierge and customer service security officers can support your business with:
- – Greeting and directing visitors, staff, and contractors
- – Managing access and issuing visitor passes
- – Monitoring CCTV and alarm systems
- – Handling deliveries and mail screening
- – Responding to incidents and emergencies
- – Providing information and assistance to tenants and guests
- – Liaising with building management and emergency services
- – Ensuring compliance with site-specific protocols and policies
Industries We Serve
We deliver concierge and customer security services across:
- – Corporate offices and commercial buildings
- – Residential complexes and luxury apartments
- – Hotels and hospitality venues
- – Educational institutions
- – Healthcare and medical facilities
- – Retail centres and shopping precincts
- – Government and public sector sites
Our Service Model
FRS Security’s multi-service, partnership-driven approach ensures your site is protected by professionals who understand the importance of both safety and service. Our concierge teams are supported by a 24/7 Operations Centre, proactive management, and ongoing training to deliver a seamless, reliable experience.
Ready to Enhance Your Frontline Security?
Contact us today to discuss your concierge and customer security requirements. Discover how FRS Security can help you create a safe, welcoming, and secure environment for everyone who enters your premises.
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